Services

SERVICE

At Kubin's Furniture we service what we sell. Most products have a 1 year labor warranty. Products have varying parts warranties.If you have a problem, we have a problem. We will make our best attempt to solve your problem.Warranties cover manufacturing defects, they do not cover normal wear and tear on the product, or improper or commercial use. Warranties do not cover shipping or transportation costs.

When you schedule service with us we will need:
1) Your name, address, phone number, and email address.
2) The date you purchased, picked up or had delivery of your products.
3) Manufacturers name and Model number.
4) Serial or identification number of the product (usually found on a tag or sticker under the product).

The product must be returned in clean and sanitary condition. Vacuum and clean anything you want us to repair. We reserve the right to refuse service on items that are not clean and sanitary.

Service Charges:

In the 1st Year:

No charge for parts or labor when brought back to our store. Please call and schedule drop off so that you do not have to wait and can have timely assistance. $50.00 charge to pick up or deliver products within 20 miles of St. Louis, MI. $2.25 per mile for service not within 20 miles of St. Louis, MI. The transportation charges are waived in the first year if you paid for delivery.

After the 1st Year:

$60.00 per hour minimum labor charge. Many, but not all repairs can be made for the minimum charge.

$100.00 minimum charge for service done locally in home.

If over 20 miles from St. Louis, MI, charge will be $60.00 per hour plus $2.25 per mile, charged one way.

Helpful tips about Mattress Warranty Coverage:

For manufacturers defects:

Mattress must be clean, no visible spots on fabric or warranty is void.
Most quality mattresses have a 10-Year Warranty.
If warranty replacement is required there is a $50 local delivery charge or $2.25 per mile for out of area delivery and pickup.
It is normal for a mattress to conform to your body. If there is an indentation of 1.5" or more, the mattress will be considered defective.

If your mattress rolls to the center, check for a center support bar. Queen size require a center support to have a warranty. If you do not have a center support, you may be able to purchase one separately.

Many times a mattress may appear defective when the problem is actually from the bed frame or boxspring or foundation. Noise or squeaks or center roll are common problems that might be from improper support.

The best way to tell if the issue is with the mattress or the support system is to place the mattress on the floor. If the issue goes away on the floor, it is the frame or boxspring causing the problem.

King size beds will develop a "center hump" if they are not quarter turned at least every other month. A king mattress is almost square. You should turn the head of the mattress to the right, then to the foot, to the left, and finally back. By rotating in this fashion a center hump will not appear for a longer span of time.

Common Furniture Warranty Coverage:

Fabric and leather- 1 year from date of purchase. Frame: Many furniture products have a lifetime frame warranty for parts only.
Cushion: Varies by manufacturer.
Springs: Varies by manufacturer.
Reclining Mechanism: Lifetime parts, shipping charges may apply.

In Michigan a lifetime warranty is considered 7 years.




Fill out the form below or call us at (989) 681-5043 to schedule an appointment.

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Fabric Care & Furniture Cleaning Tips

Recommended Cleaning Instructions (Provided by the Joint Industry Fabric Standards Committee)

When considering the purchase of upholstered products, look for specific information regarding fabric cleaning methods recommended by the Joint Industry Standards Committee. Manufacturers, based on information from their fabric sources and laboratory testing, add an alphabetical symbol to each new fabric swatch denoting cleaning method. Symbols and their meanings adopted by the Joint Committee are as follows:

Code "W"

Clean only with water based shampoo or foam upholstery cleaner. Do not overwet. Do not use solvents to spot clean. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and laundered.

Code "S"

Clean only with dry cleaning solvent. Do not saturate. Do not use water. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

Code "SW"

Clean with shampoo, foam or dry cleaning solvents as desired. Do not saturate with liquid. Pile fabrics may require brushing to restore appearance. Cushion covers should not be removed and dry cleaned.

Code "X"

Do not clean with either water or solvent based cleaner. Use vacuuming or light brushing only.

It is extremely important to pre-test your cleaning method on a hidden area of the fabric to determine if the colors bleed or if the fabric shrinks. When in doubt, seek the help of a professional furniture cleaner.

Routine Care

Properly cared for furniture wears longer and will bring you many years of comfort and enjoyment. Simple directions for the regular care of your upholstery include vacuuming or brushing your upholstery with soft bristle brush weekly. Use a professional furniture cleaning service for overall soiled condition. For vinyl — sponge with warm mild soapy water. Remove solution with a clean, damp soft cloth. Never remove cushion covers even if they have zippers.

Leather Care & Cleaning

The following information will help you care for and maintain your leather product:

Avoid placing your furniture in direct sunlight as this may cause your leather to fade over a period of time. ......Do not place in windows or under skylights.

Try to maintain at least two feet between your furniture and heating sources. Prolonged exposure to heat can cause your leather to dry out.

Dust with a clean, dry cloth, or use the soft brush attachment on your vacuum. If a spot needs special attention, ......a damp cloth or sponge soaked in lukewarm mild soapy water can be used. Dry with a woolen cloth and wait ......until completely dry before using.

Never allow spills to set.

Never use aggressive substances such as stain removers, cleaning solvents, turpentine, shoe polish, ammonia water, or any other type of chemical solution on your leather.

Note: When cleaning leather work in a circular motion from the outer edge of the spill and work toward the middle.

Repairing Top Grain Leather

If you should scratch, burn, rip or cut your leather furniture, it can be easily repaired by a professional leather technician. In most cases, your leather furniture can be repaired so that the restoration cannot be detected.

A Quick Way to Pick Up Cat Hair

To pick up cat hair, put on a wet rubber dishwashing gloves and wipe your hands over surfaces. The hair will stick right to it.

Use Lint Roller on Lamp Shades

My vacuum attachment doesn't work on cloth lamp shades, so I dust the shades with a lint roller.